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Tony Scarcia's Business BlogRunning successful small businesses for more than 20 years, starting out with no money, building day by day with only a telephone and a burning desire to succeed, Tony Scarcia knows business.

"Today's business owner has seen more changes in the last 2 to 3 years than in prior decades, and with those changes comes the need to adopt new paradigms, new ways of thinking.

Regardless of how fast business is changing two things remain constant:
customers are people first …and people want to feel appreciated!

The old Customer Service paradigm just doesn't cut it anymore. Today it's about genuine Customer Care.

Now, more than ever... Caring Is King!"

Tony draws from his vast experience in service industry businesses where people are the both the Customer and the Product, bringing you his insights into the ever-changing, fast paced modern business world!

  • Pick Up The Phone – Don’t Just Hit Send / Receive

    Posted by Tony - March 3, 2012 - Text Posts
    Pick Up The Phone – Don’t Just Hit Send / Receive

    I received an email from a friend who is doing a course in order to start her own business in her chosen field. Firstly I want to congratulate my friend and I know she will do very well. When I first received the email I saw it was from my friend so I immediately started [...]

    Read More Appreciation Marketing, Better Business, Business Networking, Business Tips, Tony Scarcia
  • So Glad We Stopped for Doughnuts

    Posted by Tony - February 12, 2012 - Text Posts
    So Glad We Stopped for Doughnuts

    While on our way to the grocery store at the local shopping centre (shopping mall) this afternoon we stopped at the doughnut stand and proceeded to devour some tasty doughnuts. The coffee was nice too. I couldn’t help but notice that there was a guy working at the fruit and vegetable store across the way [...]

    Read More Appreciation Marketing, Better Business, Business Networking, Business Tips, Tony Scarcia
  • The Customer

    Posted by Tony - January 27, 2012 - Text Posts
    The Customer

    The customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption to our work. He is the purpose of it. He is not an outsider to our business. He is a part of it. We are not doing Add A [...]

    Read More Appreciation Marketing, Better Business, Business Networking, Business Tips, Tony Scarcia

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From The Blog

  • Pick Up The Phone – Don’t Just Hit Send / Receive

    I received an email from a friend who is doing a course in order to start her own business in her chosen field. Firstly I want to congratulate my friend and I know she will do very well. When I...

    March 3, 2012
  • So Glad We Stopped for Doughnuts

    While on our way to the grocery store at the local shopping centre (shopping mall) this afternoon we stopped at the doughnut stand and proceeded to devour some tasty doughnuts. The coffee was nice too. I couldn’t help but notice...

    February 12, 2012
  • The Customer

    The customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption to our work. He is the purpose of it. He is not an outsider...

    January 27, 2012
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